PRIVACY POLICY
Simple Action Group LLC, doing business as Simple Action Air & Plumbing ("Company," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website simpleaction.com, use our services, or interact with us in any way.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Fill out contact forms or request service quotes
Schedule service appointments
Sign up for the Simple Care Club membership program
Apply for financing through our third party financing partners
Subscribe to our newsletter or marketing communications
Contact us by phone, email, or through our website
This information may include:
Name (first and last)
Email address
Phone number
Home or service address
Billing address
Details about your HVAC or plumbing systems
Service history and preferences
Payment information (processed securely by third party payment processors)
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and your visit, including:
IP address
Browser type and version
Operating system
Device type (desktop, mobile, tablet)
Pages visited and time spent on each page
Referring website or source
Date and time of your visit
Click patterns and navigation behavior
Information from Third Parties
We may receive information about you from third parties, including:
Our financing partners (GoodLeap, GreenSky, Service Finance) when you apply for financing
Marketing partners and advertising networks
Social media platforms when you interact with our social media content
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To schedule and provide HVAC and plumbing services
To communicate with you about your service appointments
To send appointment confirmations, reminders, and technician arrival notifications
To process payments and manage your account
To maintain service records and warranty information
To administer the Simple Care Club membership program
Business Operations
To respond to your inquiries and requests
To improve our website and services
To analyze usage patterns and website performance
To develop new products and services
To protect against fraud and unauthorized transactions
Marketing and Communications
To send promotional offers and seasonal service reminders (with your consent)
To personalize your experience on our website
To deliver targeted advertising through third party platforms
To measure the effectiveness of our marketing campaigns
3. Cookies and Tracking Technologies
Cookies We Use
Our website uses cookies and similar tracking technologies to collect and store information. These include:
Essential Cookies: Required for the website to function properly, including session management and security features.
Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. You can learn more about Google Analytics and opt out by visiting Google Analytics Opt-out.
Marketing Cookies: We use Facebook Pixel to measure the effectiveness of our advertising and to deliver targeted ads. Facebook Pixel collects data about your browsing behavior to help us reach people who have visited our website or who may be interested in our services. You can learn more about Facebook's data practices at Facebook Privacy Policy.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. Please note that if you disable cookies, some features of our website may not function properly.
4. How We Share Your Information
We may share your personal information in the following circumstances:
Service Providers
We share information with third party service providers who perform services on our behalf, including:
Payment processors for secure transaction processing
Financing partners (GoodLeap, GreenSky, Service Finance) when you apply for financing
Website hosting and technology providers (Framer)
Email and communication services
Analytics providers (Google Analytics)
Advertising platforms (Meta/Facebook)
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information with third parties when you have given us your consent to do so.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure Socket Layer (SSL) encryption for data transmission
Secure storage of personal information
Limited access to personal information by authorized employees only
Regular security assessments and updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specifically:
Service records: Retained for the duration of any applicable warranties plus 7 years
Financial records: Retained for 7 years as required by tax and accounting regulations
Marketing preferences: Retained until you opt out or request deletion
Website analytics: Retained for 26 months (Google Analytics default)
7. Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information.
Deletion
You may request that we delete your personal information, subject to certain exceptions required by law or for legitimate business purposes.
Marketing Opt-Out
You can opt out of receiving marketing communications from us at any time by:
Clicking the "unsubscribe" link in any marketing email
Contacting us directly at info@simpleaction.com
Calling us at (702) 772-0077
Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. Our website does not currently respond to "Do Not Track" signals.
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale of your personal information (note: we do not sell personal information)
The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.
10. Third Party Links
Our website may contain links to third party websites, including our financing partners, social media platforms, and other resources. We are not responsible for the privacy practices or content of these third party sites. We encourage you to review the privacy policies of any third party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us: