Last Updated: January 2025
Welcome to Simple Action Air & Plumbing. These Terms of Service ("Terms") govern your use of our website simpleaction.com and the HVAC and plumbing services ("Services") provided by Simple Action Group LLC, doing business as Simple Action Air & Plumbing ("Company," "we," "us," or "our").
By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or Services.
1. Company Information and Licensing
Simple Action Group LLC is a Florida limited liability company providing air conditioning and plumbing services in Palm Beach County, Florida.
Licensing Information
Florida State Certified Air Conditioning Contractor
License Number: CAC1824605
Qualifier: Vardan Hovhannisyan
License Type: Class B Air Conditioning Contractor
Verify license at: MyFloridaLicense.com
We are licensed to perform air conditioning work on systems up to 25 tons cooling capacity. Our license is issued by the Florida Department of Business and Professional Regulation, Construction Industry Licensing Board, under the provisions of Chapter 489, Florida Statutes.
2. Service Area
We provide services throughout Palm Beach County, Florida, including but not limited to:
Boca Raton
Jupiter
Palm Beach Gardens
West Palm Beach
Boynton Beach
Delray Beach
Palm Beach
Greenacres
Riviera Beach
Royal Palm Beach
Service availability in specific areas is subject to change. Please contact us to confirm service availability at your location.
3. Services Provided
We offer the following services:
Air Conditioning and HVAC Services
AC repair and diagnostics
AC installation and replacement
AC maintenance and tune ups
Heating and furnace services
Emergency AC service (24/7)
Ductless mini split systems
Indoor air quality solutions
HVAC system inspections
Plumbing Services
Plumbing services are coming soon. Please contact us for current availability.
4. Service Appointments and Scheduling
Scheduling
Service appointments can be scheduled through our website, by phone at (702) 772-0077, or by email at info@simpleaction.com. We strive to offer convenient 2 hour arrival windows for scheduled appointments.
Access to Property
You agree to provide our technicians with reasonable access to your property and the equipment requiring service. You represent that you have the legal authority to grant such access. If you are a tenant, you confirm that you have obtained any necessary permission from the property owner.
Cancellations and Rescheduling
We request at least 24 hours notice for cancellations or rescheduling. Repeated no shows or last minute cancellations may result in a service fee for future appointments.
Emergency Services
Emergency AC service is available 24 hours a day, 7 days a week. Emergency service calls are subject to availability and may be prioritized based on safety concerns and urgency.
5. Pricing and Payment
Estimates and Quotes
We provide upfront pricing before beginning any work. Estimates are based on the information available at the time of the quote and may be subject to change if additional issues are discovered during service. We will notify you and obtain your approval before proceeding with any work that exceeds the original estimate.
Diagnostic Fees
A diagnostic fee may apply for service calls to assess your system. If you proceed with the recommended repair or service, the diagnostic fee may be waived or credited toward the total cost. Simple Care Club members receive waived diagnostic fees.
Payment Terms
Payment is due upon completion of services unless other arrangements have been made in writing. We accept the following payment methods:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Checks (subject to approval)
Financing through our approved partners
Financing
We offer financing options through our approved partners: GoodLeap, GreenSky, and Service Finance. Financing is subject to credit approval and the terms and conditions of the financing provider. The Company is not responsible for the terms, rates, or decisions made by financing partners.
Late Payment
Accounts not paid within 30 days may be subject to late fees and collection actions. You agree to pay all costs of collection, including reasonable attorney's fees, if we must take action to collect unpaid balances.
6. Warranty
Labor Warranty
Simple Action provides a one (1) year labor warranty on all work performed.
This labor warranty covers defects in workmanship and installation. The labor warranty period begins on the date the service is completed. The labor warranty applies only to the original customer and property where the work was performed and is not transferable.
What the Labor Warranty Covers
Defects in workmanship or installation performed by our technicians
Labor costs to correct any installation or workmanship defects
What the Labor Warranty Does Not Cover
Normal wear and tear
Damage caused by neglect, misuse, or lack of maintenance
Damage from power surges, lightning, floods, or other acts of nature
Modifications or repairs made by others
Pre existing conditions not caused by our work
Cosmetic damage
Parts and equipment (see manufacturer warranty below)
Manufacturer Warranty
New equipment installed by Simple Action is covered by the manufacturer's warranty, which is separate from our labor warranty. Manufacturer warranty terms, coverage, and duration vary by product and brand. We will assist you in understanding and registering your manufacturer warranty. Claims under manufacturer warranties must be processed according to the manufacturer's procedures.
Warranty Claims
To make a warranty claim, contact us at (702) 772-0077 or info@simpleaction.com with your original invoice and a description of the issue. We will schedule an inspection to determine if the issue is covered under warranty.
7. Simple Care Club Membership
The Simple Care Club is our maintenance membership program. Membership terms, benefits, and pricing are subject to change. Current members will be notified of any changes to their membership terms. Membership may be cancelled at any time. Please see the Simple Care Club page for current terms and benefits.
8. Permits and Inspections
Certain work, including AC installations and replacements, requires permits from local building authorities per Palm Beach County and Florida building codes. We will obtain necessary permits on your behalf when required. Permit fees are included in our quoted price unless otherwise noted. You agree to allow access for any required inspections.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY FLORIDA LAW:
OUR LIABILITY FOR ANY CLAIM ARISING FROM OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.
WE ARE NOT LIABLE FOR DELAYS OR FAILURES IN PERFORMANCE RESULTING FROM CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING NATURAL DISASTERS, EQUIPMENT SHORTAGES, PANDEMICS, OR GOVERNMENT ACTIONS.
Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be excluded by law.
10. Indemnification
You agree to indemnify and hold harmless Simple Action Group LLC, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:
Your breach of these Terms
Your violation of any law or rights of a third party
Any misrepresentation made by you
Access granted to your property where you did not have authority to grant such access
11. Dispute Resolution
Informal Resolution
We are committed to resolving disputes fairly and efficiently. If you have a concern, please contact us first at (702) 772-0077 or info@simpleaction.com. Most issues can be resolved through direct communication.
Governing Law
These Terms are governed by the laws of the State of Florida without regard to conflict of law principles.
Jurisdiction
Any legal action or proceeding arising from these Terms or our Services shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida. You consent to the personal jurisdiction of such courts.
12. Website Use
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Simple Action Group LLC or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without our written permission.
Accuracy of Information
We strive to provide accurate information on our website, but we do not guarantee that all information is complete, current, or error free. Pricing, availability, and service descriptions are subject to change without notice.
Third Party Links
Our website may contain links to third party websites. We are not responsible for the content or practices of these websites. Your use of third party websites is at your own risk.
13. Communications
By providing your phone number or email address, you consent to receive communications from us regarding your service appointments, including:
Appointment confirmations and reminders
Technician arrival notifications
Service updates and follow ups
Invoices and receipts
You may also receive marketing communications if you have opted in. You can opt out of marketing communications at any time.
14. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with a new "Last Updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
16. Entire Agreement
These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Simple Action Group LLC regarding our Services. These Terms supersede any prior agreements or understandings.
17. Contact Us
If you have questions about these Terms of Service, please contact us: